Privacy Policy

This Privacy Policy explains how Twist Design collects, uses, stores and shares personal information when you visit this website, contact us, use Helix or engage us to provide services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

The information we collect depends on how you interact with us. It may include your name, email address, optional phone number, business details, project requirements and anything else you choose to include in an enquiry.

If you become a client, we may also collect information needed to scope, deliver, support and administer your project, including billing, domain, hosting and account information.

When you use this website, our systems may receive technical information such as your IP address, browser and device type, pages visited, approximate location, timestamps and server logs.

Information submitted through our Contact form is used to respond to your enquiry and understand what you may need from us.

Helix is an AI-assisted website chat. Messages you send may be processed by an AI service provider to generate a response. If you submit a message or callback request through Helix, the conversation may be attached to your enquiry so our team has the relevant context.

If you use Helix without submitting your details, we may record limited anonymous session activity for service monitoring. We do not use anonymous chat sessions to build personal profiles.

Please do not include passwords, payment details, health information or other sensitive information in a form or Helix conversation.

We may use personal information to respond to enquiries, prepare proposals, provide and support services, manage client relationships, process administration and payments, improve our website and services, maintain security, prevent misuse and meet our legal obligations.

We may also send relevant service updates or marketing communications where you have asked to receive them or where permitted by law. You can ask us to stop at any time.

This website may use essential cookies and similar technologies to operate correctly, remember preferences, protect forms and understand general website performance.

We may use privacy-conscious analytics or technical monitoring services to understand aggregate traffic, diagnose faults and improve the visitor experience. Where practical, we limit the information collected to what is reasonably necessary.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the website function.

We do not sell or rent personal information.

We may share information with trusted service providers that help us operate our business, such as website hosting, data storage, email delivery, AI processing, analytics, invoicing and payment services. These providers may only use the information to perform services for us or as otherwise permitted by law.

We may also disclose information where required by law, to protect our rights or the safety of others, or as part of a business restructure or transfer.

Some technology providers may store or process information outside Australia. The countries involved can vary depending on the provider and service infrastructure.

Where reasonably possible, we choose reputable providers and take steps appropriate to the circumstances to protect information handled on our behalf.

We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

No online system is completely secure. You should only send information that is reasonably necessary for us to assist you.

We retain personal information for as long as reasonably needed for the purpose it was collected, to maintain business and project records, resolve disputes and meet legal, tax or accounting requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.

You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected. We may need to verify your identity before completing a request.

In some circumstances, Australian law allows us to refuse access or correction. If that happens, we will explain the reason where we are permitted to do so.

If you have a privacy concern, please contact us through the Contact page and describe the issue. We will review your concern and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

This website may link to websites or services operated by other organisations. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will always be published on this page with its latest update date.